Our Policies

1. Quality Assurance Policy

• We deliver roofing materials that meet the exact specifications (thickness, profile, and color) as agreed in your order.
• All installations are supervised by experienced professionals to maintain the highest safety and quality standards.
• Materials are sourced from trusted manufacturers to guarantee durability.

2. Order & Payment Policy

• Orders are processed only upon confirmation of payment or agreed deposit.
• All invoices are issued through our official system and must be settled via approved payment channels.
• Any outstanding balance must be cleared before final delivery or installation.

3. Delivery & Logistics Policy

• Central Roofing provides nationwide delivery at agreed rates.
• Delivery timelines are communicated at the time of purchase and may vary depending on distance and availability.
• Customers are encouraged to inspect materials upon delivery.

4. Returns & Exchange Policy

• Materials supplied according to the agreed specification are non-refundable.
• Exchanges may be allowed only in cases of factory defects, verified at the point of delivery.
• Additional transportation costs for exchanges are borne by the customer.

5. Installation & Accessories Policy

• Installation services are optional and provided at a separate cost.
• Accessories (e.g., droppers, ridges, gutters) are available upon request and charged separately.
• Customers are advised to confirm accessory requirements before purchase.

6. Customer Service Policy

• We are committed to respectful, professional, and timely communication with all customers.
• Complaints or disputes should be reported via sales@centralroofinggh.co or at our Head Office.
• All concerns are addressed fairly in line with our service standards.

7. Privacy & Data Policy

• Customer details are kept confidential and used only for service delivery purposes.
• We do not share or sell client information to third parties.
• See our full Privacy Policy for more details.

Contact Us

If you have any questions about these policies, please contact us: